Shipping policy
DELIVERY INFORMATION
All orders are prepared and dispatched within 48 to 72 hours by our teams (excluding weekends and public holidays)
Cyber Deal provides deliveries in the following geographical areas: UNITED KINGDOM
For each order placed, you will receive a confirmation e-mail and a second e-mail with your shipping confirmation including your order tracking number.
In busy periods, the preparation of the order may take 96 hours or 4 working days.
The choice of carrier as well as the price may vary according to the weight, quantity, availability of products and the amount of the basket, as well as the country of shipment.
OUR SHIPPING METHODS
- By Royal Mail (home delivery, collection point, post office, 8 to 10 working days)
- We can use another delivery company in some cases. However, the delivery time remains the same.
Some orders may be linked to several suppliers, the items are then sent separately.
DELIVERY COSTS
The cost of delivery is free for all orders placed on our site. cyber-deal.uk reserves the right to modify this cost over a short period of time or to cancel them. This modification does not require any warning to the site's customers.
Under no circumstances may a third party claim a refund of the delivery costs in place at the time of purchase. Information about delivery charges is shown at any time at the top of any page of the site, as well as at the order confirmation stage.
REFUND POLICY
Our refund policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To qualify for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Items that cannot be returned:
Gift cards
To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund will be given: (if applicable)
Any item that is not in its original condition, is damaged, or is missing parts for reasons that are not due to an error on our part.
Any item that is returned more than 30 days after delivery.
Item(s) received defective
If your order is delivered to you as a whole or in part defective, you may be entitled to a return or refund of the item(s) concerned. To do this, send us a message to the following e-mail address: contact@cyber-deal.uk, including proof of payment (a screenshot of the confirmation e-mail received when you placed your order, for example) and a photo of the items concerned. Please also specify in the message whether you would like the defective items to be returned or refunded.
Order cancellation (if applicable)
Most orders are processed within 48 hours. If you wish to cancel your order for any reason, please email us at contact@cyber-deal.uk.
The vast majority of items in stock are processed and/or dispatched within 48 hours, it is imperative that you contact us during this time, so that we can attempt to cancel your order before it is processed and/or dispatched.
No request to cancel your order can be considered if it has already been processed.
Replacement and voucher (if applicable)
Exchange your item for a different size / colour.
Exchanges are only available for the same size and/or colour of the same style. Exchanging a different product is strictly not allowed. We recommend that you return your original item for a refund and then place a new order for the product you want.
Refund details and vouchers
By default, the refund method is credit notes.
If you wish to receive a refund on the payment method used for your purchase, you must notify us by email at contact@cyber-deal.uk. Orders that are exchanged or items returned/exchanged due to manufacturer defect will not incur a restocking fee. The fee will be applied to the original order and the balance will be refunded.
Only the final price paid (after any discount) will be refunded.
Discount codes or vouchers cannot be reissued and are not refundable.
Refunds (if any)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision on whether or not to approve your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or Missing Refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card company as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you have not received your refund, please contact us at contact@cyber-deal.uk.
Exchanges (if applicable)
We will only replace an item if it is defective or damaged. If in this case you would like to exchange it for the same item, please send us an email at contact@cyber-deal.uk.
Gifts
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.
Shipping
To return a product, please contact us at
contact@cyber-deal.uk
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over $75, you should consider using a shipping service that allows you to track the shipment or purchase shipping insurance. We do not guarantee that we will receive the item you return.